Enable Cookies in Safari for Duo Remember Me

This article helps users who are having issues with Duo's remember me function on the Safari internet browser.

Problem/Question

Enabling cookies in Safari for the Duo "Remember this device for 7 days" feature.

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Overview

Duo has a feature called "Remember this device for 7 days". This allows a duo to remember the device a user is signing in with for a week, so they don't have to authenticate their account every time they sign in.

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Solution

Macintosh Computer

1. Click the "Safari" menu

2. Click the "Preferences" menu item

3. Click the "Privacy" option

   1. "Prevent cross-site tracking" should NOT have a check mark (must be unchecked)

   2. "Block all cookies" should NOT have a check mark (must be unchecked)

4. You may need to relaunch Safari or at least reload your page to use the new settings

iPhone/iPad/iPod Touch

1. From your home screen, go to Settings > Safari

2. Make sure "Block All Cookies" is unchecked

3. Make sure "Prevent cross-site tracking" is unchecked

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For additional information, check these categories in the Knowledge Base:

 

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